All items are considered to be in good condition, clean and free of damage unless otherwise stated in the condition sections. The tenant has an obligation to leave the property as found with fair wear and tear accepted.
All forms of bookings must be confirmed by email. Once emails are received the booking is deemed to exist and therefore will be carried out by Jet Inventories at the agreed and specified times (subject to change).
Inventory, check in and check out reports completed by Jet Inventories are independent, unbiased and conducted as a third party representative. Our reports are an accurate description of the properties contents, fittings and internal state, at the time of the compilation.
Once received and completed, it is the responsibility of the tenants and landlord to make contact with Jet Inventories regarding changes and disagreements to the report. A term of 21 days following the date of the inspection is given for any changes to be made. After this time the report will be deemed agreeable and finalised by all parties concerned.

Reporting
Our Inventory clerks are not experts in materials, woods, metals, textiles or antiques. Where possible our clerks will describe as accurately as possible furnishings and materials for the basis of the report. Any colours or items that require specification can be added to the report and backed up with receipts (if available). The inventory report should not be used to take an accurate view of any furnishings at the property. Our clerks are not there to assign value to such items. Our descriptions should be used for identification and establishment purposes only. Furnishings will not be moved for safety purposes, however rugs, tables, chairs and any smaller items that can be moved, may be and have further inspection for suspicious placement. Any windows, internal doors, external doors, garages and sheds will be accessed and unlocked, should keys be available at the property. Windows will be deemed as tested and working providing the unit can be opened. For issues with locking, this will be the tenant and landlords responsibility to note. During reporting, any locked rooms, cellars of lofts will only be inspected if accessible. Please be aware that extraordinary measures will not be taken by our clerks to gain access to these rooms. At the tenancy end date, a check out may be compiled to deter differences from the start to the end of the tenancy. This report will again be compiled by an independent inventory clerk acting as a third party and will show a detailed and unbiased reflection of the property. Liability for such differences will then be apportioned to either the tenants, or deemed as fair and natural wear and tear.

Cleaning
Soiling is not considered to be ‘Fair wear & Tear’, (as defined by the House of Lords as ‘reasonable use of the premises by the tenant and the ordinary operation of natural forces, i.e; the passage of time). Generally speaking, tenants are liable for the property to be cleaned to the same standard as detailed in the inventory at the start of the tenancy. If the property has been professionally cleaned at the start of the tenancy it is expected to have cleaning of, or near the same value at the check out. Only receipts are used as evidence of professional contractor works. Quotations and invoices are not accepted

Meters & Utilities
Meter readings will be obtained during inspections, given they are fully accessible with common Keys and tools used. All necessary action will be taken in order to obtain meters from the property at the time of the inspection. If meters cannot be accessed during the inspection, we will happily accept photographs and meter readings passed over within 4 weeks of the inspection date. Relevant utility providers must be assigned in order to obtain meter reading during or after a tenancy. Jet Inventories cannot and will not be held responsible for debt or discrepancies regarding the meters.

Fire and Safety Regulations
The Fire and Safety Regulations for furnishing, gas, electrical and similar services are the ultimate responsibility of the Instructing Principal. Where the inventory notes, “FFR label seen” this should not be interpreted to mean the item complies with the “Furniture and Furnishings (Fire) (Safety) (Amendments) 1993”. It is a record that the item had a label as described or similar to that detailed in the “Guide” published by the Department of Trade and Industry, January 1997 (or subsequent date), attached at the time the inventory was compiled. It is not a statement that the item can be considered to comply with the regulations.

Electrical Items
Electrical items and appliances within the property at the time of the inspection are deemed to be fully working and operational to manufacturers standards, unless stated by any parties involved. It is advised that the landlord and or tenants test all electrical sockets, switches, lights, gas boilers, fires, alarms and appliances alike to ascertain working order and notify the agency at the earliest convenience should these be non-operational. No account of the safety or efficiency will be given by our clerks during the inspection.  

Smoke and Carbon Monoxide Alarms
Jet Inventories will test all smoke and carbon monoxide alarms for power only on the day of conducting the report where possible. If we are unable to test the alarms or they are not working, we will immediately contact the agent/landlord. However, we will not be liable for any alarm that does not work after the booking has been conducted.

Turnaround
Jet Inventories are committed to providing reports as quickly as possible. We appreciate the importance and significance of providing an accurate and detailed report in a fast and professional manner. Therefore we endeavour to return our completed report within 24 hours, but this may be longer during busier periods. All reports will be sent to the instructor or those associated within the agency. Reports cannot be sent to an external person or someone not associated with the property. We’re trying to be as green as can be, so unfortunately we don’t offer printouts or hard copies of reports. 

Invoicing and Payment
Prices vary according to the type of report required, the contents, and size of the property. Prices for a ‘furnished’ property, means that the property has what we consider to be a typical amount of furniture for a rental property. It is the responsibility of the instructing party to settle payment for any reports or charges incurred, irrespective of receipt of client funds, unless we are informed at the time of the booking.
If you are a private client, we will require you to settle the invoice for the booking before the report is released.
Payment is required by direct bank transfer to the account number detailed on our invoices. All invoices must be paid within the specified time stated on the Invoice.
Jet Inventories reserves the right to withhold any documentation not fully paid for by the instructing party. Where the instructing party is in arrears Jet Inventories may withhold such documentation or reports it deems fit, until such arrears are settled in full.

Customer Service
If you have an issue with the report, you should send this by email as soon as possible after the date of the report to [email protected]. Your complaint will be fully examined and responded to as soon as possible.